Shipping policy

At ELVA, we believe shipping should be as seamless and transparent as the shopping experience itself. Below you’ll find everything you need to know about how and when your order reaches you.

Order Processing Time

  • All orders are processed within 1–3 business days
  • Orders are not shipped or delivered on weekends or holidays
  • During high-demand periods, processing times may be slightly extended

Once your order is processed, you will receive a confirmation email with tracking details.

Shipping Time & Delivery

ELVA partners with trusted global suppliers and logistics providers to ensure smooth international delivery.

   Estimated Delivery Time (USA):

  • 5-7 business days

Please note:

  • Delivery times are estimates and may vary due to customs, weather, or carrier delays
  • Some remote locations may take slightly longer

International Shipping

We proudly ship to multiple countries worldwide.

  • International shipping times may vary depending on destination
  • Customs duties, taxes, or import fees (if applicable) are the responsibility of the customer
  • ELVA is not responsible for delays caused by customs clearance processes

Order Tracking

Once your order is shipped:

  • You’ll receive a tracking number via email
  • Tracking updates may take 24–48 hours to appear after shipment

You can track your order anytime using our Track Order page.

Shipping Delays

While we do our best to deliver on time, ELVA is not liable for delays caused by:

  • Customs inspections
  • Carrier issues
  • Natural events or unforeseen circumstances

If your order exceeds the estimated delivery timeframe, our support team is always here to assist you.

 Incorrect Address

Please ensure your shipping address is correct before placing your order.

  • ELVA is not responsible for orders delivered to incorrect addresses provided by the customer
  • Orders returned due to address issues may require additional shipping fees for reshipment

Need Help?

If you have any questions about your shipment or delivery status, our support team is happy to assist:

  support@elvastores.com

ELVA — delivering modern luxury, wherever you are.