Privacy policy
At ELVA, your privacy is extremely important to us. This Privacy Policy explains how we collect, use, protect, and disclose your personal information when you visit or make a purchase from our website.
By using our website, you agree to the practices described in this policy.
Information We Collect
When you visit or interact with ELVA, we may collect the following information:
Personal Information:
Name, billing address, shipping address, email address, phone number, and payment details (processed securely via third-party payment gateways).
Order Information:
Products purchased, order value, transaction history, and delivery details.
Device Information:
IP address, browser type, time zone, cookies, and usage data to improve your shopping experience.
How We Use Your Information
We use your information to:
- Process and fulfill your orders efficiently
- Communicate order updates, shipping details, and customer support responses
- Improve our website performance, design, and user experience
- Prevent fraud and ensure secure transactions
- Send promotional emails (only if you opt-in)
We never sell or rent your personal information.
Payment Security
All payments on ELVA are processed through secure, encrypted third-party payment providers.
We do not store your credit/debit card information on our servers.
Cookies & Tracking Technologies
We use cookies to:
- Remember your preferences
- Improve website functionality
- Analyze traffic and performance
You may disable cookies through your browser settings, though some features may not function properly.
Third-Party Services
We may share limited data with trusted third-party partners only for essential services such as:
- Payment processing
- Order fulfillment & shipping
- Analytics (e.g., Google Analytics)
These partners are obligated to keep your information confidential.
International Customers
ELVA serves customers globally. By using our services, you consent to the transfer and processing of your information in compliance with applicable international privacy laws.
Your Rights
You have the right to:
- Access the personal data we hold about you
- Request corrections or updates
- Request deletion of your data (subject to legal obligations)
For any request, please contact us using the details below.
Contact Us
For privacy-related questions or concerns, reach us at:
We are committed to resolving your concerns promptly and transparently.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
Any updates will be posted on this page.
At ELVA, privacy is not just a policy — it’s a promise.